About the role
- Responsible at the expert level for transforming engineering, operational, security, and quality data into actionable insights that improve developer experience and software delivery outcomes.
- Leads the collection, integration, analysis, and predictive modeling of data across the Software Development Lifecycle (SDLC), observability platforms, incident management systems, production change processes, security tooling, and quality platforms. Contributes to the stability, resilience, quality, and effectiveness of technology delivery through advanced analytics, measurement frameworks, and data-driven recommendations while coaching others. Primary Responsibilities
- Design and develop analytical frameworks that integrate data across source control, CI/CD pipelines, quality platforms, observability tools, incident management systems, production change systems, security platforms, and software development tools.
- Define, implement, and govern engineering metrics that measure developer experience, software quality, release readiness, operational resilience, engineering productivity, and technology risk.
- Develop predictive models and data-driven insights to identify potential release risks, quality concerns, reliability issues, security vulnerabilities, and delivery bottlenecks before they impact production. Perform advanced statistical analysis, trend analysis, and failure analysis to identify patterns impacting software delivery performance and operational health.
- Create engineering scorecards, executive dashboards, and self-service reporting capabilities that provide visibility into engineering effectiveness and delivery outcomes. Analyze relationships between code changes, deployment activity, incidents, vulnerabilities, observability signals, and production outcomes to identify leading indicators of risk.
- Partner with Software Engineering, Site Reliability Engineering, Cybersecurity, Infrastructure, Risk, Architecture, and Product teams to establish common measurement frameworks and data definitions.
- Establish standards and best practices for engineering data collection, metric governance, and analytics platform design.
- Provide recommendations that improve software quality, developer productivity, deployment success rates, operational resilience, and customer outcomes.
- Translate complex data and technical findings into actionable recommendations for engineering leaders, executives, and business stakeholders. Present findings and insights at leadership reviews, architecture forums, engineering community events, and internal knowledge-sharing sessions.
- Contribute to the evolution of Developer
- Experience strategy through measurement, experimentation, benchmarking, and continuous improvement initiatives. Understand and adhere to the Company’s risk and regulatory standards, policies, and controls in accordance with the Company’s Risk Appetite.
- Identify risk-related issues requiring escalation to management.
- Promote an environment that supports a culture of belonging and reflects the M&T Bank brand. Maintain M&T internal control standards, including timely implementation of audit findings and regulatory requirements. Complete other related duties as assigned. Scope of Responsibilities Serves as a senior individual contributor and subject matter expert for engineering analytics, developer experience measurement, and predictive engineering intelligence. Supervisory/Managerial Responsibilities No supervisory responsibilities. Education and
- Experience Required Associate’s degree and a minimum of 7 years’ systems analysis and/or application development work experience or Bachelor's degree and a minimum of 5 years' systems analysis and/or application development work experience. In lieu of a degree, a combined minimum of 9 year’s education and/or relevant work experience, including a minimum of 5 years’ system analysis and/or application development work experience. Advanced experience with data analysis, statistical modeling, predictive analytics, and dashboard development.
- Experience integrating data from multiple enterprise platforms and engineering systems. Proficiency with SQL and at least one analytical programming language such as Python or R.
- Experience working with large-scale operational, engineering, or observability datasets. Education and
- Experience measuring Developer
- Experience, Engineering Effectiveness, DORA metrics, Flow Metrics, SPACE Framework, or related engineering productivity models.
- Experience with observability platforms such as Datadog, Splunk, Dynatrace, New Relic, Grafana, or Elastic.
- Experience integrating data from GitLab, GitHub, Jenkins, SonarQube, Jira, ServiceNow, CI/CD platforms, security scanning tools, and cloud environments.
- Knowledge of software development, release management, Site Reliability Engineering, and production operations. Advanced statistical analysis and machine learning experience.
- Experience developing predictive risk models and operational analytics.
- Strong storytelling and executive communication skills.
- Experience influencing strategy and decision-making through data.
- Experience leading enterprise analytics initiatives without direct people management responsibilities. #LI-JB3 M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $116,400.00 - $194,000.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. Location Buffalo, New York, United States of America Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people’s lives and uplift the communities we serve. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T’s affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communities—combining the capabilities of a large bank with the care of a locally focused institution. As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values – integrity, ownership, collaboration, curiosity, and candor – drive the work we do. We seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members. View M&T’s Human Capital Report to learn more. Ready to join our team? Submit your application today! If you are unable to apply through this site due to technical issues or need an accommodation to apply, please contact us at careersitesupport@mtb.com for assistance. M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws. M&T Bank Corporation has policies and procedures in place to promote a drug free workplace. Career Site Privacy Notice