About the role
- Overview The Head of Technology Governance & Analytics is a senior leadership role within Technology Business Management. The role owns the governance architecture of the Technology division — the decision-making structures, OKR discipline, and risk interface that allow the division to operate with coherence and accountability. In parallel, it owns the division's data and analytics capability, building the management intelligence that turns operational data into insight. The position leverages both components to drive process improvement and optimization across the division. Primary Responsibilities
- Design and evolve the division's full governance architecture, including forums, decision rights, and escalation paths.
- Ensure governance is proportionate and drives accountability without impeding delivery. Evolve the governance model as the division scales, identifying gaps and redundancies and restructuring as needed. Serve as the primary advisor to the Head of Technology Business Management and senior technology leaders on governance design and decision-making structure. OKRs & Performance Run the OKR framework as a governance discipline, including goal setting, mid-cycle reviews, and end-of-cycle accountability. Connect OKR performance to governance forums to ensure strategic commitments are visible at the appropriate leadership level.
- Identify and escalate systemic signals, including capacity constraints, organizational misalignment, and strategic drift. Decision Rights & Risk Interface Own and maintain the division's decision rights framework across all leadership areas. Resolve decision-making ambiguity by establishing structural clarity rather than creating unnecessary escalation paths. Serve as the primary interface to Technology Risk Management, including oversight of data flows, reporting cadences, and control evidence. Maintain a clear, current view of risk and compliance posture for senior leadership. Data, Insight & Analytics
- Define the MI (Management Information) strategy for the division.
- Build and own the divisional analytics platform.
- Develop and maintain executive scorecards and reporting. Integrate financial, delivery, workforce, and risk data into a unified leadership view. Surface patterns, trends, and signals that inform strategic decision-making rather than simply reporting historical data. Govern data quality and advance the organization toward increased automation and predictive analytics. Process Improvement & Workflow
- Identify process improvement opportunities by uncovering inefficiencies, redundant controls, and workflow friction.
- Lead the design and execution of process optimization initiatives across leadership areas. Leverage ServiceNow and other automation capabilities to scale and standardize improved processes across teams. Scope of Responsibilities Oversees a team where the majority of employees are engineers and/or architect individual contributors, Engineering Team
- Leads, Product Owners, and Managers Supervisory/Managerial Responsibilities ~35 plus contractor resources Education and
- Experience Required A combined minimum of 13 years’ higher education and/or work experience, including a minimum of 4 years’ engineering and/or architecture experience and 9 years' technology management / program leadership experience including people management Proficiency with pertinent project management, word processing and spreadsheet applications Capable of working on multiple projects of a complex nature Complete understanding of the system development life cycle Excellent problem-solving skills to assist in issue resolution Familiar with application development software and hardware platforms Understanding business(es) supported and its’ terminology Excellent verbal and written communication skills Excellent analytical skills Excellent decision-making skills Excellent organizational and time management skills Prior experience encouraging teamwork and serving as role model when leading and directing others Understanding of technical, business and operational impacts of a project or problem Confidence in leading multiple teams often in different geographic locations and time zones Prior experience presenting to senior management M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $167,600.00 - $279,400.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. Location Buffalo, New York, United States of America Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people’s lives and uplift the communities we serve. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T’s affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communities—combining the capabilities of a large bank with the care of a locally focused institution. As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values – integrity, ownership, collaboration, curiosity, and candor – drive the work we do. We seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members. View M&T’s Human Capital Report to learn more. Ready to join our team? Submit your application today! If you are unable to apply through this site due to technical issues or need an accommodation to apply, please contact us at careersitesupport@mtb.com for assistance. M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws. M&T Bank Corporation has policies and procedures in place to promote a drug free workplace. Career Site Privacy Notice