Senior Software Engineer - Service Now

• Responsible at the advanced level for writing code and the team's technical requirements gathering. Independently completes work following banking technology standards and contributes to the overall stability and resiliency of banking technology within the Software Development Lifecycle (SDLC).
• Design, develop, and maintain ServiceNow solutions, including Service Catalog items, record producers, Flow Designer workflows, and task orchestration.
• Implement multi-step workflows with routing, approvals, SLAs, and task dependencies in alignment with established platform patterns.
• Contribute to the development of modular, reusable, catalog-driven solutions to support scalability and consistency across the platform. Own delivery of features and enhancements within the ServiceNow platform, ensuring quality, completeness, and adherence to requirements.
• Provide mentorship and guidance to junior developers, including support on ServiceNow development, debugging, and workflow implementation. Participate in code reviews, design discussions, and knowledge sharing sessions to promote best practices and continuous improvement. Apply established ServiceNow development standards, including scripting best practices (server/client), naming conventions, and configuration management. Configure and maintain approval rules, assignment group routing, and task lifecycle processes aligned to defined workflows.
• Collaborate with Product Owners, Architects, and Business Analysts to translate business requirements into effective technical solutions.
• Support the refinement of workflows to ensure clear task ownership, proper routing, and accurate execution of downstream activities.
• Contribute to workflow and process improvements, identifying opportunities to streamline manual steps and improve user experience. Assist in the design and implementation of integrations with external systems (e.g., Jira, internal APIs) as part of broader solutions. Validate functionality through testing and troubleshooting, ensuring workflows execute as intended across environments.
• Ensure solutions align with SDLC practices, deployment processes, and environment promotion standards. Monitor and support workflow execution and operational performance, addressing issues and improving reliability over time. Document solutions, configurations, and patterns to support team knowledge and maintainability.
• Communicate progress, challenges, and technical decisions effectively to team members and stakeholders.
• Promote a culture of continuous learning, collaboration, and engineering quality.

SKILLS

• AND EDUCATION REQUIRED Associate’s degree and a minimum of 5 years’ systems analysis and/or application development work experience or Bachelor’s degree and a minimum of 3 years’ systems analysis and/or application development work experience. In lieu of degree, a combined minimum of 7 years’ education and/or relevant work experience, including a minimum of 3 years’ systems analysis and/or application development work experience Advanced proficiency in at least one programming language and hands-on experience with ServiceNow development, including server-side and client-side scripting
• Hands-on experience developing solutions in the ServiceNow platform, including Service Catalog items, record producers, and Flow Designer workflows
• Experience implementing workflow-based solutions, including approvals, task routing, SLAs, and lifecycle management Working knowledge of ServiceNow data model, tables, forms, and relationships
• Experience with source control, versioning, and CI/CD or promotion processes aligned to SDLC practices Ability to independently analyze and translate technical and business requirements into scalable and maintainable solutions
• Strong troubleshooting and debugging skills within ServiceNow or similar platforms PREFERRED

SKILLS

• Advanced analytical and problem-solving skills specific to application development and workflow automation
• Experience working in a collaborative Agile or team-based development environment Ability to work autonomously while managing multiple priorities and complex deliverables
• Strong organizational, time management, and communication skills (verbal and written)
• Experience designing or contributing to scalable workflow-based solutions and process automation
• Experience integrating ServiceNow with external systems (e.g., APIs, Jira, cloud platforms)
• Familiarity with ServiceNow platform capabilities beyond core development (e.g., reporting, performance analytics, platform governance) Exposure to best practices for workflow design, catalog-driven development, and reusable component patterns ServiceNow Certified Application Developer (CAD) ServiceNow Certified Implementation Specialist – Service Catalog We support our team members with generous benefits. Competitive compensation Health, welfare, and retirement benefits 401(k) match at 5%
• Work-life balance and flexible work arrangements Banking Officers start with 25 days PTO plus 12 paid holidays 40 hours paid volunteer hours per year Much more. For details, see: M&T Benefits Overview M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $97,100.00 - $161,800.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. Location Buffalo, New York, United States of America Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people’s lives and uplift the communities we serve. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T’s affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communities—combining the capabilities of a large bank with the care of a locally focused institution. As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values – integrity, ownership, collaboration, curiosity, and candor – drive the work we do. We seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members. View M&T’s Human Capital Report to learn more. Ready to join our team? Submit your application today! If you are unable to apply through this site due to technical issues or need an accommodation to apply, please contact us at careersitesupport@mtb.com for assistance. M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws. M&T Bank Corporation has policies and procedures in place to promote a drug free workplace. Career Site Privacy Notice