About the role
- Dow Jones is a provider of global business news and information services. Owned by media giant News Corp., the company publishes The Wall Street Journal and other newspapers, newswires, Web sites, newsletters, databases and magazines, as well as produces radio and television. Other well-known media properties from Dow Jones include Barron's, Dow Jones Newswires, MarketWatch, Investor’s Business Daily, Financial News, Private Equity News & WSJ Pro. Position Summary The role of the Regional Sales Coordinator (RSC) is to work closely with the Enterprise Sales Team to ensure that clients experience a first-class relationship with Dow Jones and also support the smooth operational processes for B2B sales of The Wall Street Journal, Barron’s, MarketWatch, Investor’s Business Daily, Financial News, and Private Equity News. Where appropriate, the RSC's customer interaction will be via telephone and email. Key Responsibilities ANALYSIS AND REPORTING + Compile regular or ad-hoc reports for client partners and internal teams + Prepare user or usage reporting in partnership with internal teams +
- Partner with the local account teams to resolve billing issues ACCOUNT SET-UP + Within the CRM, prepare & submit all Sales Order Forms meeting specific billing requirements for new accounts, retention accounts, additional services, closed accounts, address and contact changes + Collect confirmation documents to verify customer orders, cancellations or changes + Scan Order Forms, contracts and all related information, plus update information in global CRM system CLIENT LIAISON +
- Work with sales to initiate product trials + Source PDF sales agreements and digital invoices for clients, internal stakeholder reviews or external PwC financial audits + Act as liaison for new and existing customers through follow-up to ensure correct service levels and rates are applied + Copy and distribute fully executed terms of agreement to customer +
- Communicate with clients to resolve user count and service discrepancies STRATEGIC PROJECTS + Special projects as requested by sales management and sales teams
YOU HAVE
+ Minimum of 3 years of proven success in customer engagement or B2B sales + Exceptional written and verbal communication skills, both internally and client facing + Proven ability to multi-task and adhere to tight deadlines in a fast-paced, collaborative environment + Excellent organizational skills with a keen attention to detail + Experience using CRM tools, specifically Salesforce + Proficiency in Microsoft Office & Google suites **
Equal Opportunity
Employer** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law. EEO/Disabled/Vets **Reasonable Accommodation** We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at talentresourceteam@dowjones.com.
Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates. Please refer to the privacy notice at the bottom of this page for submitting any data access, deletion, or other data subject rights requests, where permitted under your local laws and regulations. **Business
Area
Dow Jones - Industries** **Job
Category
Sales** **Union Status:** **Union role** **Base Pay Range 55,000 - 70,000** **We’re committed to offering competitive and flexible compensation to attract top talent. This pay range reflects our good faith estimate for the role and may vary based on a candidate’s experience, skills, location, and other relevant factors.** **For bonus-eligible roles, targets are determined based on multiple considerations, including market benchmarks and individual contributions.** **For benefits-eligible roles, we offer a comprehensive and competitive benefits package covering health, retirement, wellbeing, and more, along with optional benefits to meet the diverse needs of our employees.** **Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News.** **This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.** **Req ID: 53663**