Cloud Ops Engineer (After Hours)

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• Work with hosting and divisional resources to develop and implement automation around cloud-based infrastructure as a service.
• Work with business partners to design and implement new product solutions and processes for use in the cloud. Maintain a written knowledgebase for the purposes of transferring knowledge to those who will be tasked with long term monitoring and maintenance of implemented clients/products/processes/solutions.
• Develop automation to perform installation, configuration and maintenance of Windows and LINUX Servers and Tyler developed applications in a virtualized (public/private cloud) infrastructure. Act as SME for AWS environments used to host Tyler applications. Monitoring tools such as CloudWatch, DataDog, SolarWinds, etc. Understanding of CDN methodologies and implementation. IE: Load Balancing and CloudFront. Understanding of writing Infrastructure as a code service IE CloudFormation and/or terraform. Monitor application and database systems and infrastructure for performance and up-time.
• Provide incident and outage response in order to meet Tyler SLA’s. Prepare and maintain documentation on operations tool sets and cross-train personnel on their use and maintenance. Follow industry best practices for change management process.
• Lead cloud-based IT projects as part of larger IT initiatives.
• Deliver assigned reports and work metrics in a timely and accurate manner.
• Provide guidance and direction to less experienced staff. Review and recommend cloud infrastructure sizing to ensure optimal performance.
• Create technical drawings of AWS infrastructure and application workflows. Make recommendations on cloud-based solutions to manage AWS environments.
• Manage multiple projects and tasks with competing priorities. Utilize effective troubleshooting methodologies with an awareness of Service Level and Uptime agreements and their impact. Incorporate security management using the latest guidelines set by the Enterprise security, engineering, and development policies.
• Provide guidance and direction to less experienced staff.
• Collaborate across teams with excellent communication skills. Learn new technologies independently and quickly and possess an appetite for technical discovery. Logically and methodically solve problems utilizing strong analytical skills. Effectively communicate relevant IT-related information to leadership. Effectively communicate technical concepts to both technical and non-technical audiences. Initiate and implement improvements in all areas of responsibility.
• Deliver assigned reports and work metrics in a timely and accurate manner. Location Lubbock, Texas | Lakewood, Colorado | Billings, Montana | Plano, Texas Travel 0-5% Qualifications Bachelor’s degree in computer science or related field, or comparable work experience. 4+ years of practical Public Cloud (AWS, Azure, Google) hosting and deployment experience. 3+ years of practical infrastructure as code architecture, development, and automation. Extensive experience with the following technologies IAM administration EC2, S3, EBS, ELB, SES, Route 53 AWS regions and Multi-AZ Deployments Systems Manager Cloud Formation, Terraform PowerShell, Shell Scripting, JSON Excellent written and verbal communication and customer service skills. Excellent problem-solving and analytical skills. Demonstrated ability to independently troubleshoot and solve complex technical issues in a fast-paced environment. Required to undergo and satisfactorily pass a fingerprint background check in accordance with CJIS requirements.

Preferred Qualifications

• AWS Certification(s) Microsoft/VMWare Certifications
• Experience supporting applications in any of AWS, Azure, or Google Cloud.
• Familiarity with and adherence to strict change control policies, ensuring compliance with PCI, CJIS, SSAE, and other relevant standards. Excellent customer service, organizational, interpersonal, leadership, and communication skills. Excellent project management and change management skills. Prudent and confident decision-making.
• Proven capability of technical discovery. Excellent interpersonal, influencing, and negotiating skills. State-Specific Salary Range Disclosure Requirements Salary will generally fall between $74,575 - $95,000 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible. Taking Care of You & Your Family Your health and well-being are important to us. That’s why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people . Tyler is subject to regulations, guidelines, and/or client requirements relating to the qualifications of Tyler personnel performing certain client work. Because of the nature of this position, it is a requirement that the candidate can successfully pass a federal background check at the time an offer is extended and over the course of employment with Tyler. Apply Online Requisition Number:2026-9129 #INDSS #LI-Hybrid #LI-NT1 Tyler Technologies is proud to be an

equal opportunity

• employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability. spacer module is 50px Didn’t find what you’re looking for? Start your search again spacer module is 27px SCAM ALERT Don't be fooled by criminals making false employment offers, requesting personal and financial information, or impersonating Tyler management. In our recruiting practice, we do not … Extend job offers to candidates we have never spoken with on the phone or in-person Request financial information from candidates Offer jobs through chat rooms, meetups, or hangouts If you feel you may have been in contact with someone falsely representing Tyler, please contact info@tylertech.com immediately and provide us with as much information as possible about the exchange. If you opened or clicked on any links or attachments within a suspicious job offer, we recommend running a full antivirus scan on your computer to make sure no malware was downloaded. spacer module is 25px Get to Know Our Tyler Family At Tyler, team members are valued and encouraged to innovate, while having fun along the way. Join us and see why we love working here. Meet our Tyler family Meaningful
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