Senior Technical L2 Analyst – Spend Management

Job Description

• The Senior Technical L2 Analyst is the technical owner for complex Tier 2 product and platform issues, operating at the intersection of customer impact, system behavior, and engineering execution.  This role goes beyond standard escalation handling. The analyst is expected to deeply understand system architecture, data flows, integrations, and failure modes, independently investigate complex issues, and partner with Engineering to drive durable resolutions. The role also serves as a key input into platform stability, operational health, and product quality.  This is a hands‑on, highly technical individual contributor role, not a people‑management or roadmap‑owning position. Tier 2 Technical Ownership & Escalations   Serve as   technical owner   f or   high ‑ impact   and complex Tier 2 issues across the Spend Management platform.   Independently assess severity, scope, and blast radius using system data, logs, and platform signals.
• Drive   cross ‑ functional   resolution by coordinating with Engineering, Product, Risk, and
• Ensure issues are tracked   end ‑ to ‑ end   through resolution, validation, and   post ‑ incident   learnings.   Deep Technical Investigation & Debugging   Investigate complex issues across   distributed systems, APIs, data pipelines,   third ‑ party   integrations, and configuration layers .   Analyze logs, request payloads, system behavi or, and integration flows to   identify   failure points.   Reproduce issues in lower environments and   validate   hypotheses before Engineering handoff.   Distinguish between product defects, configuration issues, data inconsistencies, and external dependency failures.   Root Cause Analysis & Platform Health
• Lead root cause analysis for recurring or systemic issues and document findings clearly.
• Identify   patterns and trends that signal platform risk or degradation.
• Partner with Product and Engineering   to propose   corrective actions that improve system reliability and reduce repeat incidents.   Engineering & Release
• Support   Act as a technical partner to Engineering during incident response and fix validation.   Validate fixes in demo or test environments with a focus on   real ‑ world   scenarios and edge cases.
• Support release readiness by   identifying   risk areas based on historical incidents and system knowledge.   Operational &
• Knowledge Enablement   Author and   maintain   technical troubleshooting documentation,   known ‑ issue   guides, and escalation runbooks.   Raise the technical maturity of Tier 2 support by standardizing investigation approaches and documentation quality.
• Contribute to process improvements that reduce   time ‑ to ‑ resolution   and improve support confidence.   Communication &   Executive ‑ Ready   Reporting
• Communicate clearly with
• Support, Product, and Engineering during active escalations.   Produce concise, technical summaries suitable for leadership consumption, including impact assessment and resolution status.   Escalate material risks and unresolved systemic issues with clarity and   recommended   next steps.

Basic Qualifications

• Bachelor's degree or equivalent work experience At least 10 years experience with activities, tasks, practices and deliverables for assessing and documenting business opportunities, benefits, risks, and success factors of potential applications.
• Preferred Skills/Experience Bachelor’s degree in Computer Science , Engineering, Information Systems, or equivalent practical experience.   6–8 years of experience in   technical support, platform operations, SRE, or systems analysis   roles.
• Strong experience troubleshooting   distributed systems, APIs, data integrations, and SaaS platforms .   Ability to read and reason   about   technical artifacts (logs, payloads, schemas, workflows).
• Proven experience working directly with engineering teams during issue investigation and resolution.
• Experience supporting   financial systems, payments, card platforms, or regulated environments .
• Familiarity with   cloud ‑ based   architectures, observability tools, and incident management practices.
• Experience supporting integrations with accounting platforms (e.g., QuickBooks, Xero, Sage) or   third ‑ party   vendors.
• Strong documentation skills with the ability to translate complex technical issues for   non ‑ technical   audiences.   The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days. If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our  disability accommodations for applicants . Benefits Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following Healthcare (medical, dental, vision) Basic term and optional term life insurance Short-term and long-term disability Pregnancy disability and parental leave 401(k) and employer-funded retirement plan Paid vacation (from two to five weeks depending on salary grade and tenure) Up to 11 paid holiday opportunities Adoption assistance Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law Review our full benefits available by employment status here . U.S. Bank is an

equal opportunity

employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify U.S. Bank participates in the U.S.

Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S.

Citizenship and Immigration Services. Learn more about the  E-Verify program .

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role.

In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements).

Pay Range $124,355.00 - $146,300.00 U.S. Bank will consider qualified applicants with arrest or conviction records for employment.

U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance.

U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA).

In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures. Applicants must be able to comply with U.S.

Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies. Posting may be closed earlier due to high volume of applicants.