Manager, Technology Implementation Consulting

• In the role of Manager within our Systems Implementation team, you will lead a global implementation team to deliver technology solutions that meet client needs and regulatory standards. You will drive delivery excellence through strong operational leadership, clear processes, and the use of defined success measures to track progress and outcomes. Your operational oversight, technical fluency, and ability to translate performance insights into action will enable your team to execute implementation plans effectively and deliver high‑quality, predictable results for customers. Wolters Kluwer Health is an established, fast-growing, and innovation-driven healthcare information technology company that delivers trusted clinical technology and evidence-based solutions to support decision-making and improve outcomes across the healthcare ecosystem. Our flagship products include UpToDate, UpToDate Lexidrug, UpToDate Patient Engagement, and Medi-Span. Location This role follows a hybrid model, offering the flexibility to work remotely while staying connected with your team. We ask that you join your colleagues 8 days per month, either at a Wolters Kluwer office or during internal/external team events. Our key Medi-Span office location is in Indianapolis (IN). This role can be based out of Indianapolis, or the Chicago or Boston area. Essential Duties and Key responsibilities
• Lead and coach the implementation team to deliver technology solutions that meet client needs and regulatory standards.
• Ensure implementation plans remain on schedule and within scope, proactively addressing risks and dependencies.
• Establish and refine team processes and methodologies to improve efficiency, quality, and consistency. Oversee governance activities (kickoffs, resource planning, and milestone reviews), ensuring compliance with internal policies and regulatory requirements while using defined success criteria to evaluate progress and risks.
• Provide management-level support for ISO 13485 and Software as a Medical Device regulatory process, including CE Mark MDR, by ensuring required processes, training, documentation, and audit readiness are understood, adopted, and followed within the implementation team.
• Collaborate with Sales, Clinical Advisory, Implementation Services, and Customer Success to ensure effective handoffs, shared understanding of client needs, and coordinated support throughout the implementation process.
• Ensure the team produces clear, comprehensive implementation documentation and provides feedback to improve the clarity and usability of Engineering’s technical materials.
• Partner with leadership to optimize resource allocation and scheduling across projects, supporting revenue and resource coordination goals.
• Build and maintain strong relationships with key customers; act as the escalation point for complex issues.
• Define and use implementation performance metrics to assess delivery health, customer outcomes, and process effectiveness, and to inform governance reviews, improvement priorities, and leadership communication. Other Duties
• Facilitate post‑implementation reviews to assess outcomes, capture lessons learned and drive continuous improvement.
• Support team professional development through coaching, career planning, and growth assignments.
• Provide input to Product teams on enhancements and partner with Engineering to ensure real-world installation challenges are understood and addressed in product design and delivery. Occasionally step in as an individual contributor to support critical project needs or resolve escalated technical issues. Other duties as assigned by manager. Job Qualifications Education Bachelor’s degree in computer science, Information Technology, Business Administration, Healthcare Informatics, or a related field (or equivalent experience).
• Experience 5+ years in a client-facing technology implementation role.
• Minimum 2 years of direct people management experience, including hiring, coaching, and performance management. Led a high-performing Implementation team delivering many complex projects in parallel. Implemented process improvements and tools that increased efficiency and reduced risk. Partnered with cross-functional teams to resolve implementation challenges and improve documentation. Built and maintained strong relationships with key accounts to ensure successful delivery and long-term client satisfaction.
• Familiarity with healthcare workflows, protocols, and terminology.
• Experience with healthcare system implementation projects.

What We Value in This Role Execution Excellence

You create the structure, guidance, and support your team needs to deliver projects on time and to quality standards, proactively removing barriers to success. Customer Partnership You build trust with key accounts, anticipate needs, and ensure your team delivers a positive experience throughout implementation. Process Improvement Orientation You champion opportunities to simplify workflows and apply best practices that enhance efficiency and quality, including improving handoffs from Sales.

Collaborative Influence You foster alignment and influence Product and Engineering to address implementation challenges and improve solutions, ensuring your team and customers benefit from faster, easier, and higher-quality delivery. Clear Communication You communicate confidently and transparently with key accounts and cross-functional teams, ensuring alignment on priorities, decisions, and expectations. Travel Requirements

This role includes up to 20% travel, typically amounting to one trip per month (2–3 days each) for customer or team collaboration. Occasional international travel may be required 1–2 times per year, generally for about a week. We strive to keep travel purposeful and balanced with flexibility. #LI-hybrid Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts.

Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process.

Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation $89,600.00 - $157,000.00 USD

This role is eligible for Bonus. Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location.

Your recruiter can share more information about the specific offer for the job location during the hiring process. Additional Information Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact.

We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most.

You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world. You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance.

Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong. Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs more than 21,000 people worldwide.

Our customers work in industries that impact the lives of millions of people every single day. Our mission is to empower our professional customers with the AI-powered solutions they need to make critical decisions, achieve successful outcomes, and increase productivity. We deliver trusted, AI-powered expert solutions that combine deep domain knowledge, proprietary content, and advanced technology to provide expert-validated insights, automate workflows, and drive better outcomes.

Today, nearly 70% of our digital revenues come from AI-powered solutions, reflecting our strategic focus on embedding AI into professional workflows and delivering measurable productivity gains.

We are committed to helping professionals navigate complexity, improve the way they work, and solve critical challenges through cloud-based, AI-powered platforms that integrate seamlessly into their workflows and ecosystems. Our solutions are designed to deliver impact when it matters most, especially in high-stakes environments where accuracy and trust are essential.

With a nearly 190-year legacy, Wolters Kluwer continues to evolve its portfolio of digital solutions and services to meet the changing needs of professionals worldwide, enabling them to work faster, make smarter decisions, and deliver better outcomes. For more information about our solutions and organization, visit www.wolterskluwer.com, or follow us on LinkedIn, Instagram and Facebook.

Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume.

As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work.

We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. This principle is ingrained in our company values and articulated in our Code of Business Ethics.

At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous.

Our global Together we thrive well-being program reflects our commitment to supporting colleagues across physical, mental, social, and financial well-being. That commitment has been recognized externally through Ragan’s Top Places to Work for Employee Wellbeing Large Organization in 2024.

More recently, Wolters Kluwer was recognized by Forbes as one of America’s Best Large Employers 2026 and America’s Best Employers for Engineers 2026. In 2025, Wolters Kluwer was also recognized by Forbes as one of America’s Best Employers for Women.

To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences.

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