Senior Technology Sales Support Specialist -Technical Sales Consultant

• As a Senior Technology Sales
• Support Specialist -Technical Sales Consultant at Wolters Kluwer, you will work directly with strategic and enterprise customers to design, build, and scale sophisticated integrations on the CCH Axcess platform. This role operates at the intersection of deep technical expertise, customer outcomes, and product evolution—owning complex, high impact engagements from technical discovery through solution delivery. Acting as a trusted technical authority, you will embed with customer and internal teams to solve real world problems, accelerate time to value, and translate complex business and workflow requirements into scalable architectures, working solutions, and actionable product insights. This role blends hands-on engineering, solution design, and executive level customer engagement, serving as a critical bridge between customers, sales, product, and engineering. Responsibilities
• Collaborate with sales and senior solution architects to understand customer needs and help align product capabilities. Embed with large technical and operational stakeholders to design integrations across CCH Axcess APIs including MCP-based data access patterns. Own enterprise level technical discovery and serve as the primary technical authority in discussions with CTOs, CIOs, and IT leadership, translating complex requirements into viable solution designs. Use agentic coding tools (Claude Code, GitHub Copilot, and equivalent) to rapidly prototype and demonstrate integrations in live customer environments. In these scenarios, speed of proof matters.
• Build and demonstrate AI workflows using CCH’s Expert AI philosophy.
• Partner with Product Management to influence the product roadmap by translating customer feedback, market insights, and firm specific workflow gaps into actionable product requirements and prioritization inputs. Serve as the technical layer in consulting-style engagements where billable technical advisory complements product revenue. Confidently represent WK’s AI strategy in executive and technical forums, translating vision into concrete architecture and implementation guidance.
• Support responses to RFPs and basic product inquiries. Maintain technical documentation and CRM (Salesforce) entries. Continuously develop product and industry knowledge through structured training, self-study, and active participation in team sessions.
• Ensure completion of internal administrative tasks including demo scheduling, CRM notes, and coordination of follow-up items.
• Experience 5+ years in a technical role with direct customer-facing accountability; pre-sales, implementation, or consulting background considered
• Hands-on experience with AI-based implementations LLM/RAG leverage, API design/leverage, agent workflows – with building experience, not purely research Demonstrated proficiency in REST API integration, cloud data platforms (Azure preferred) and modern data pipeline patterns Working knowledge of tax and accounting concepts to engage effectively with firm leadership and IT stakeholders; CPA preferred, or comparable experience in professional services or fintech demonstrating rapid domain learning capability.
• Experience operating simultaneously across sales, product and engineering audiences Education Bachelor’s in computer science, engineering or related field or equivalent combination of education and work experience in software development. Other
• Knowledge, Skills, Abilities or Certifications Enterprise Technical Discovery Ability to lead complex, ambiguous technical discovery with senior IT, architecture, and security stakeholders, translating business objectives into technical solution paths. HandsOn Engineering Mindset Comfortable building, prototyping, and troubleshooting real integrations in live or near production environments to prove feasibility and accelerate decision-making. System & Architecture Thinking
• Strong understanding of distributed systems, integration patterns, data flows, identity/security models, and cloud‑native architectures. Product & Market Awareness Ability to contextualize customer feedback within broader market trends, competitive positioning, and platform strategy. Executive Communication Skilled at explaining complex technical concepts clearly to non‑technical and executive audiences, including CIOs, CTOs, and firm leadership. Cross Functional
• Proven ability to operate effectively across Sales, Product Management, Engineering, and Consulting without formal authority. Consultative Presence Demonstrates a trusted‑advisor posture—asks the right questions, challenges assumptions, and guides customers toward scalable solutions. Professional Services Awareness Understanding of how technical advisory work complements product revenue and customer value realization. Ownership Mentality Takes end-to-end accountability for technical outcomes, follow through, and customer confidence. Travel Requirements Ability to travel approximately 25%-40% to engage directly with enterprise customers for complex implementations, architectural discussions, and executive-level technical engagements. Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation $71,300.00 - $124,500.00 USD This role is eligible for Commission. Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. Additional Information Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request. If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world. You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong. Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs more than 21,000 people worldwide. Our customers work in industries that impact the lives of millions of people every single day. Our mission is to empower our professional customers with the AI-powered solutions they need to make critical decisions, achieve successful outcomes, and increase productivity. We deliver trusted, AI-powered expert solutions that combine deep domain knowledge, proprietary content, and advanced technology to provide expert-validated insights, automate workflows, and drive better outcomes. Today, nearly 70% of our digital revenues come from AI-powered solutions, reflecting our strategic focus on embedding AI into professional workflows and delivering measurable productivity gains. We are committed to helping professionals navigate complexity, improve the way they work, and solve critical challenges through cloud-based, AI-powered platforms that integrate seamlessly into their workflows and ecosystems. Our solutions are designed to deliver impact when it matters most, especially in high-stakes environments where accuracy and trust are essential. With a nearly 190-year legacy, Wolters Kluwer continues to evolve its portfolio of digital solutions and services to meet the changing needs of professionals worldwide, enabling them to work faster, make smarter decisions, and deliver better outcomes. For more information about our solutions and organization, visit www.wolterskluwer.com, or follow us on LinkedIn, Instagram and Facebook. Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume. As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work. We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. This principle is ingrained in our company values and articulated in our Code of Business Ethics. At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous. Our global Together we thrive well-being program reflects our commitment to supporting colleagues across physical, mental, social, and financial well-being. That commitment has been recognized externally through Ragan’s Top Places to
• Work for Employee Wellbeing Large Organization in 2024. More recently, Wolters Kluwer was recognized by Forbes as one of America’s Best Large Employers 2026 and America’s Best Employers for Engineers 2026. In 2025, Wolters Kluwer was also recognized by Forbes as one of America’s Best Employers for Women. To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring

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