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Key Responsibilities Operations & Helpdesk • Support (Tier 1 Execution) • Provide Tier 1 support for ATM and TCR incidents Monitor alerts, tickets, and system queues in real time Troubleshoot hardware and software issues remotely Execute standard incident handling procedures and escalations • Support branches, field technicians, and third-party vendors • Ensure SLA adherence and timely ticket resolution Quality Assurance & Queue Management Perform ongoing quality reviews of work queues and tickets Validate ticket accuracy, documentation, and resolution quality • Identify trends, recurring issues, and process gaps • Ensure consistent application of workflows, prioritization, and escalation criteria • Provide actionable feedback to improve team performance Reporting, Insights & Continuous Improvement Track, analyze, and report on quality and operational metrics • Identify opportunities to reduce repeat incidents and improve service delivery • Translate data insights into actionable recommendations • Support development and maintenance of Power BI dashboards Automation & Process Optimization • Identify inefficiencies within Tier 1 workflows and processes • Support automation initiatives and continuous improvement efforts Enhance SOPs and documentation based on quality findings Leverage AI and automation tools to improve productivity Incident Management & Risk Controls • Support incident triage and root cause identification • Ensure adherence to audit, compliance, and control standards • Identify and escalate risk, control gaps, and anomalies Vendor & Stakeholder Collaboration • Partner with vendors to resolve operational issues • Identify and escalate recurring vendor-related defects • Collaborate with internal stakeholders to improve processes and outcomes Required Qualifications Minimum of 2 years of relevant work experience and/or higher education Experience with automation and process improvement initiatives Strong analytical skills with SQL proficiency Experience with Power BI or similar dashboarding/reporting tools Quality analyst background Preferred Qualifications (Nice to Have) Experience supporting ATM, TCR, or banking operations environments Familiarity with ticketing or monitoring systems What We Offer We support our team members with a comprehensive and competitive benefits package, including: Competitive compensation Health, welfare, and retirement benefits 401(k) with a 5% company match Flexible work arrangements and strong work-life balance 25 days of PTO plus 12 paid holidays for Banking Officers 40 hours of paid volunteer time annually And more — see our Benefits Overview for details M&T Bank is committed to fair, competitive, and market-informed pay for our employees.

Location 4910 Tiedeman Road, Brooklyn Ohio Location This position is Mobile by Design (Hybrid) in Brooklyn, OH or Amherst, NY - working two days in office a week Training 100% on-site for the first 6 weeks Hours • Monday-Friday 8:00am-5:00pm, Rotate 11:00am-7:30 pm shift 2x/month, 8:00-6:00pm on first and last day of month The • Lead Specialist, an integral part of a high-performing team, is responsible for commercial client support functions through telephone or written requests, the timely processing of commercial monetary transactions, and scheduled and non-scheduled loan maintenance.

Weekend Warrior Shifts- working every Saturday and Sunday and 2 days off during the week Saturday Squad Shifts- working every Saturday and 2 days off during the week Additional compensation offered for Weekend Warrior and Saturday Squad All other shifts will require working at least every other Saturday or Sunday Customer Service Specialist As a Customer Service Specialist, you’ll serve as the voice of KeyBank – working as a problem solver for our clients.

Requirements Employer will accept a Bachelor's degree in Computer Science, Computer Engineering, Biomedical Engineering, or related field and 3 years of experience in the job offered or in an IT Lead Automation Innovation Specialist-related occupation.

Job As a Business Solutions Analyst, you will play a vital role in transforming Intel's business processes to enhance efficiency, effectiveness, and scalability.

The Ocotillo Technology Fabrication (OTF) Module Engineer role is multifaceted. The ideal candidate will have a passion for instrumentation and equipment with the goal of developing a robust manufacturable process module.

The Module Engineer On Shift (MEOS) is responsible for providing factory support by addressing equipment, process, and product issues in real time to enable continuous 24x7 lot movement through the manufacturing line.

Monitors, manages and optimizes self-service paid social activation across Facebook, Twitter and other relevant social environments; includes buy set-up (targeting selections) Manages day-to-day communication with key partners • Partner Agencies and Creative media and social clients Supervisory Responsibilities Effectively guide development of Strategist within Horizon as well as the industry at large Delegate and manage Strategist daily tasks, reviewing all finalized work for internal or client distribution • Contribute to performance reviews of Strategist, identifying strengths and areas for growth • Knowledge and Skills Required • Minimum 2-3 years planning experience required, experience with multiple media channels preferred Solid understanding of media math, terminology and analytical tools (MRI, Nielsen, Scarborough) Proficiency with digital campaign set up and trafficking in Prisma, SBMS, DCM, Innovid, DV Proficient in Microsoft Office Suite (Excel, PowerPoint, Word) Effective verbal and written communication skills, problem solving mentality Professional demeanor and strong client relationship management experience • Experience developing and presenting plan presentations Certificates, Licenses and Registrations There are no requirements for certificates, licenses and registrations Physical Activity and • Work Environment There are no requirements for physical activity and work environment #LI-KK1 #LI-HYBRID #HMI The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.

We are seeking a Group AI Product Manager to lead digital product for our retail energy marketplace, a business with deep investment in R&D and innovation.

The Principal Product Manager, Enterprise AI Opportunity Okta is building the next generation of AI-native enterprise products, transforming how customers, employees, and partners work.

Embed accessibility into the design system at the architecture level — ensuring conformance is built into components by default, not retrofitted after the fact. • Translate accessibility standards into clear, testable engineering requirements — focus behavior, keyboard navigation flows, assistive technology markup, error handling — that product engineers can implement without interpretation.

• Guardian is seeking a Senior Salesforce Technology • Lead to drive the design, build, and delivery of a next-generation Salesforce CRM platform leveraging Salesforce Financial Services Cloud (FSC).

Cannon Trust School) a plus Understanding of investments, trust, and estates Proficient with SEI / Global Plus or other trust accounting software preferred • Knowledge, Skills, and Abilities - • Strong oral and written communication skills Detail-oriented with the ability to multi-task and meet deadlines • Strong organizational skills Ability to work in a team-oriented environment • Strong interpersonal skills with the ability to interact with clients and internal partners Ability to maintain confidentiality and handle client account information Proficiency with Microsoft Word, Excel & PowerPoint Learn More Click below to learn more about Fiduciary Trust International – Fiduciary Trust International The Story of Fiduciary Trust International Compensation Range Franklin Templeton offers employees a competitive and valuable range of total rewards—monetary and non-monetary — designed to support their well-being and recognize their time, talents, and results.

Our AI Products group is looking for a talented, results-oriented, and innovative Data Science Manager to join our team.

You can discern input from multiple stakeholders, integrate data-driven insights with intuition, and prioritize workstreams effectively to maximize effectiveness and efficiency Experiences You’ve Had: • End-to-end product ownership: Experience leading AI/ML digital products across the full lifecycle, from identifying opportunities and designing solutions to launching and optimizing production systems • Complex decision making: Experience influencing cross-functional leadership, navigating trade-offs across technical feasibility, business value, and customer impact, and making high-impact decisions in ambiguous environments • Value creation: Proven track record of delivering measurable business outcomes through AI/ML, including driving behavior change, optimizing key metrics, and demonstrating clear ROI • Partner engagement: Experience serving as a strategic partner to stakeholders or clients, leading discovery conversations, validating opportunities, and aligning teams around shared goals. • Hands-on analytical: Fluent in data-related programming languages (e.g., SQL, Python, R) and operating with LLM/Automation systems (e.g., Agent Builder, Claude, Gemini, Zapier) Compensation: *New York City Total Cash Compensation Range: $193,000 - 230,000 per year + equity grant Additionally, the following benefits are provided by Red Ventures, subject to eligibility requirements. • Health Insurance Coverage (medical, dental, and vision) • Life Insurance • Short and Long-Term Disability Insurance • Flexible Spending Accounts • Holiday Pay • 401(k) with match • Employee Assistance Program • Paid Parental Bonding Benefit Program • Flexible Paid Time Off (PTO): We believe time to rest and recharge is essential.

The Home team at Red Ventures is looking for a talented and experienced Fullstack Software Engineer to join our dynamic group.

In this role, Director of Digital Operations, you’ll build & grow the Security and Insurance categories of the Mover Platform partnering with Fortune 500 companies to build integrated experiences for both new customer growth & retention of existing customers.

• Careers Welcome Culture Workplace Benefits Candidate • Experience Inclusion Learning & Development Pup Culture Blog Teams Engineering General & Administrative Marketing Product • Design Product Management Sales Technical Solutions Early Career & Internships Locations Americas Asia Pacific EMEA Remote All Jobs Careers Welcome Culture Workplace Benefits Candidate • Experience Inclusion Learning & Development Pup Culture Blog Teams Engineering General & Administrative Marketing Product • Design Product Management Sales Technical Solutions Early Career & Internships Locations Americas Asia Pacific EMEA Remote All Jobs Technical • Support Engineer 2, Premier - Denver Denver, Colorado, USA We are Datadog's in-house product experts.

Skip to main content EN EN PL 0 Jobs that caught your eye Jobs Inside Dropbox Teams View Teams Admin Business Development Business Strategy & Ops Communications & Brand Company Strategy & Ops Corporate IT Engineering Customer Experience and Success Data Science Design & Research Engineering Finance Legal Marketing Office People Product Sales Security Virtual First What's new How we hire Emerging Talent Events Open Role Senior Infrastructure Software Engineer, Search Platform Remote - US: Select locations Remote Engineering Full Time Dropbox is a Virtual First company.

As a member of Authorizations Operations Team, the Associate Systems Analyst has the primary responsibility for monitoring and operation of the VISA TPF Authorization system in a multi-datacenter and multi-processing environment.